• Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
• Orders placed on Saturday and Sunday will be processed the following Monday.
• Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
• Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

ORDER INQUIRIES

You may check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Lab Series Online orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to address provided.
• A duplicate order was placed.
• Cancelled due to a customer request.
  
  If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Lab Series Online Customer Service at 1-866-316-4819 or via email.
  

SHIPPING OPTIONS 

Lab Series Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Lab Series Online package. Please select the option that best suits your delivery needs during Checkout.

• Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
• Most Standard orders are delivered within 5 -7 business days from the order's ship date. Please note: most orders destined for P.O. Boxes, APO/FPO and U.S. Territories are delivered within 6-14 business days of the order's ship date.

• 2nd Day orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
• 2nd Day orders placed after 3:00 PM ET will be processed and shipped the next business day.
• Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.
• We’re sorry. Orders destined for P.O. Boxes or APO/FPO locations are not eligible for 2nd Day Service.
• 2nd Day orders may require a signature upon delivery.

• Overnight orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
• Orders placed after 3:00 PM ET will be processed and shipped the next business day.
• Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.
• We’re sorry. Orders destined for P.O. Boxes or APO/FPO locations are not eligible for Overnight Shipping.
• Overnight orders may require a signature upon delivery.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
• Orders with Overnight or 2nd Day Service will be shipped the same day if placed by 3:00 PM EST.
• Orders with Overnight or 2nd Day Service require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, Lab Series Online cannot accept responsibility for lost or stolen packages.
• Overnight or 2nd Day Service is not available for shipments to APO / FPO, P.O. Boxes and certain locations in Alaska. Please call us at 1-866-316-4819 if you have any questions.
• Some items sold by Lab Series Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Lab Series Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

SHIPMENTS TO APO/FPO AND PO BOX ADDRESSES

• Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.
• Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Post Office and cannot be shipped via 2nd Day or Overnight Priority service.

1. Enter APO or FPO in the CITY field
2. Select AE for Armed Forces Europe, Middle East, Africa or Canada; Select AA for Armed Forces Americas; Select AP for Armed Forces Pacific - in the STATE field.
3. COUNTRY field should remain UNITED STATES, regardless of where the recipient is stationed.

• Lab Series Online accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands.
• Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. See shipping rules and restrictions
• Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-316-4819.