Returns
Returns & Exchanges
NOTICE: We have modified our return and exchanges processes. Please contact our Customer Care team via email at LabSeriesOnlineService@LabSeries.com for assistance.
• Call Us
Please contact us via email at LabSeriesOnlineService@labseries.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on labseries.com may be returned.
• Print It
Print the free return label from your email.
• Pack It
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
• Ship It
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
Damaged items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately via email at LabSeriesOnlineService@labseries.com.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.