Returns

Returns & Exchanges

Please contact us at 1-866-290-6471 or via email at LabSeriesOnlineService@LabSeries.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address.  If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on labseries.com may be returned.

Lab Series Online
Returns Department
7603 Trade Port Drive
Louisville, KY 40258

Damaged items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-316-4819.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.